Terms of Service

1. Service Description

VoiceMatrix provides AI-powered voice agent services for businesses. Our platform enables automated phone communications using advanced artificial intelligence technology, including speech recognition, natural language processing, and text-to-speech synthesis.

2. Acceptable Use

You agree to use VoiceMatrix services only for lawful purposes. You may not:

• Use the service for any illegal or unauthorized purpose
• Attempt to disrupt or overload our systems
• Use the service to harass, abuse, or harm others
• Violate any applicable laws or regulations
• Impersonate others or provide false information
• Use the service for spam or unsolicited communications

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Data, Call Recording and Privacy

Our Privacy Policy is incorporated into these Terms by reference and forms part of your agreement with us. By using the services you acknowledge and agree to the practices it describes, including the following:

• Call recordings, transcripts, and related call data are retained indefinitely by default, including after your active service relationship with us ends
• That data may be used to develop, train, test, evaluate, and improve our AI models, products, and services, and may include information that identifies or could identify a caller
• You are responsible for providing any notice to, and obtaining any consent from, the individuals you call or who call you, as required by the laws that apply to you — including call-recording, AI-disclosure, and data-protection requirements in your jurisdiction and theirs
• Deletion requests may be submitted as described in the Privacy Policy and are currently reviewed and carried out manually, subject to identity verification, lawful exceptions, and any data we are legally required or permitted to retain

5. Service Availability

While we strive to maintain high availability, we do not guarantee 100% uptime. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime.

6. AI Limitations

Our AI agents are sophisticated but not perfect. They may occasionally misunderstand inputs or provide incorrect responses. VoiceMatrix is not liable for any decisions made based on AI agent responses. Users should verify important information through other means.

7. Limitation of Liability

To the maximum extent permitted by law, VoiceMatrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

8. Termination

We reserve the right to suspend or terminate your access to our services at any time for violations of these terms or for any other reason at our discretion. You may also terminate your account at any time by contacting our support team.

9. Changes to Terms

We may update these terms from time to time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at: