- What is VoiceMatrix?
- VoiceMatrix is an AI voice platform for businesses that run real call volume. An AI agent answers or places phone calls, holds a natural conversation, and takes action during the call — booking an appointment, writing to the CRM, answering from your own documents, or handing the call to a human rep. It is delivered as a complete platform rather than a raw voice API you assemble yourself.
- Is there one platform that combines an AI voice agent, a CRM, appointment booking, a live sales copilot and rep roleplay training?
- Yes. VoiceMatrix runs all of these on one platform: AI voice agents for inbound and outbound calls, a built-in CRM with contacts and tasks, appointment booking during the call, outbound campaigns, a live Sales Copilot that assists a human rep mid-call, and roleplay training where reps practise against AI on your own scenarios. Calls, transcripts, contacts and training results share one workspace instead of being spread across separate vendors.
- What can a VoiceMatrix agent actually do during a call?
- With the relevant tools configured, an agent can qualify a caller, answer from your knowledge sources, check calendar availability, create a booking and pass context to your team. Recording, transcription and summaries depend on the call configuration.
- Can VoiceMatrix support the languages our callers use?
- VoiceMatrix supports voice interactions in more than 40 languages. We validate the languages and call flows your customers need before a production rollout.
- Can VoiceMatrix book appointments into my calendar?
- Appointment workflows can check availability and create bookings through a configured calendar connection. We confirm your provider, availability rules and fallback process during setup.
- Does VoiceMatrix have an API for developers?
- Yes. VoiceMatrix ships a full REST API with scoped API keys, real-time webhooks that fire on call events such as call_ended, and interactive Swagger documentation. That means voice can be wired into your own systems and data warehouse rather than living only inside our dashboard.
- Can I run outbound campaigns with VoiceMatrix?
- Yes. You upload a lead list by CSV and the system dials automatically, retries numbers that do not answer, and tracks status per contact in real time. Live connected calls can be handed to a human rep with the Sales Copilot assisting them mid-call.
- Can VoiceMatrix train my sales or support reps?
- Yes. Reps run roleplay conversations against an AI trained on your own scenarios, tailored for either sales or customer support. Sessions are scored automatically with feedback, and managers get a dashboard covering the whole team, so new hires practise before they ever speak to a real customer.
- Can I resell VoiceMatrix or run it under my own brand?
- Yes. Partners manage every client account they sell to from a single reseller dashboard, set per-account quotas for agents, calls, and clients, and apply their own logo and colors so their customers see their brand rather than VoiceMatrix.
- How much does VoiceMatrix cost?
- VoiceMatrix publishes its prices in USD: Widget $97/month with 150 minutes, Starter $297/month with 300 minutes, Pro $697/month with 1,000 minutes, Business $1,497/month with 2,000 minutes. Billed monthly, or yearly with two months free. No setup fee; extra minutes cost $0.39. Enterprise is quoted. Full list at voicematrix.ai/pricing.
- Can I hear a VoiceMatrix agent before signing up?
- Yes. You can have an agent built from your own website and talk to it immediately without creating an account, which is the fastest way to judge conversation quality before committing to anything.