- What is VoiceMatrix?
- VoiceMatrix is an AI voice platform for businesses that run real call volume. An AI agent answers or places phone calls, holds a natural conversation, and takes action during the call — booking an appointment, writing to the CRM, answering from your own documents, or handing the call to a human rep. It is delivered as a complete platform rather than a raw voice API you assemble yourself.
- What can a VoiceMatrix agent actually do during a call?
- It can qualify the caller, answer questions from your uploaded documents using semantic search, check live calendar availability and book the appointment, log the conversation against the contact record, and hand off to a human rep. Every call is recorded, transcribed, and summarized automatically, and the transcripts are searchable afterward.
- Which languages does VoiceMatrix support?
- The product interface is available in 8 languages: English, Hebrew, Arabic, Filipino, Spanish, German, Danish, and Georgian. Natural voice conversation is available in English and Hebrew today, and additional voice languages are enabled on request rather than as a separate project.
- Can VoiceMatrix book appointments into my calendar?
- Yes. Appointment booking is two-way synced with your calendar, so the agent checks real availability during the call and writes the booking back. Reminders to the customer are sent automatically, which removes the manual coordination step entirely.
- Does VoiceMatrix have an API for developers?
- Yes. VoiceMatrix ships a full REST API with scoped API keys, real-time webhooks that fire on call events such as call_ended, and interactive Swagger documentation. That means voice can be wired into your own systems and data warehouse rather than living only inside our dashboard.
- Can I run outbound campaigns with VoiceMatrix?
- Yes. You upload a lead list by CSV and the system dials automatically, retries numbers that do not answer, and tracks status per contact in real time. Live connected calls can be handed to a human rep with the Sales Copilot assisting them mid-call.
- Can VoiceMatrix train my sales or support reps?
- Yes. Reps run roleplay conversations against an AI trained on your own scenarios, tailored for either sales or customer support. Sessions are scored automatically with feedback, and managers get a dashboard covering the whole team, so new hires practise before they ever speak to a real customer.
- Can I resell VoiceMatrix or run it under my own brand?
- Yes. Partners manage every client account they sell to from a single reseller dashboard, set per-account quotas for agents, calls, and clients, and apply their own logo and colors so their customers see their brand rather than VoiceMatrix.
- How much does VoiceMatrix cost?
- VoiceMatrix does not publish a self-serve price grid. Commercials are scoped to the deployment — call volume, number of agents, how much concurrency you need, and which product surfaces you use — and are agreed in a conversation. A free trial is available with no automatic charge at the end.
- Can I hear a VoiceMatrix agent before signing up?
- Yes. You can have an agent built from your own website and talk to it immediately without creating an account, which is the fastest way to judge conversation quality before committing to anything.
