VoiceMatrix help
A short guide to get started. Opening your workspace requires signing in.
Getting started with the Operator
Start by describing your business, your services and how calls should be answered. The Operator proposes changes, and you review them before confirming.
Open the OperatorBuilding and testing an agent
On the agents page you can create an agent and set its instructions, voice and greeting. Before using it with customers, run a test call in the browser and check the answers.
Open agentsKnowledge base
Inside an agent you can add files and search what was uploaded. For Hebrew content, use plain text files. After adding knowledge, test common questions in a call with the agent.
Calls and recordings
In the call history you can open call details and the transcript. When a recording exists, you can play it on the call page. Availability depends on settings and on the call itself.
Open callsBilling and tokens
Billing settings show your plan, payment method and invoices. Plan details include the token allowance and extra-usage terms; check them before changing plans.
Open billing settingsContact the team
For help from a person, send a request through the contact form. Describe the problem and the action where it appeared, and never include passwords or access keys.
Contact the team