Privacy Policy

1. Information We Collect

When you use VoiceMatrix, we collect information that you provide directly to us, including:

• Name, email address, and phone number when you contact us or register for a demo
• Call recordings and transcriptions when using our voice AI services
• Usage data and analytics to improve our services
• Company information for business accounts

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our voice AI services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Train and improve our AI models (with anonymized data)

3. Data Storage and Security

Your data is stored securely on Microsoft Azure servers with the following protections:

• All data is encrypted in transit using HTTPS/TLS
• Data at rest is encrypted using industry-standard encryption
• Regular security audits and monitoring
• Access controls and authentication requirements

4. Call Recording Retention

Call recordings are retained for 30 days by default. After this period, recordings are automatically deleted. You may request earlier deletion by contacting us.

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: